order tracking
Freak-quently asked questions
What are your shipping and processing times?
We're fast! New orders usually ship within 24 business hours and arrive on average 2 days later.
Tracking shows as delivered but my package is not here. What do I do?
Before we panic, there are a few common occurrences we should first consider. If you haven't done so already, please double check that your package isn't hiding somewhere sneaky in front of your house (i.e. inside of your hydrangea bush, underneath your car, or behind your trash bins.)
Perhaps most annoyingly, sometimes the carrier will accidentally mark your package as delivered when in reality it is still somewhere on the back of a truck in transit.
If your package does not materialize within the next couple of days, please reach out at hello@eatrotten.com so that we can have our Worm Fulfillment Team remedy the situation.
What is the return policy?
We have a generous 30-day return policy on all unopened merch items. We cannot accept returns on our candy for food safety reasons but if you're not satisfied, reach out to us at hello@eatrotten.com and we will make it right. You can find more about our return policy here.
My package seems stuck or delayed, what do I do?
Sometimes carriers can experience delays due to things outside of our control. If your package hasn't moved for at least a few days, please reach out to us at hello@eatrotten.com and we'll get it sorted out.
What is Rotten's shelf life?
18+ months. Make sure to check the best by date on your bag for the most relevant information.
How do I manage my Slimescription?
Log in to your account here to manage your subscription.
More questions?
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